Legal notice

Legal Notice

Macha Labs | Mr. Macha

Last updated: May 2026

Website Owner and Operator

This website, mrmacha.com, is owned and operated by:

Macha Labs Heritage, Hiranandani Gardens Powai, Mumbai, Maharashtra 400076, India

Email: heymacha@mrmacha.com Website: www.mrmacha.com

Mr. Macha is a brand solely owned and operated by Macha Labs. All products sold on this website are sold directly by Macha Labs to you, the customer.

Business Information

Legal / Trading Name: Macha Labs Brand Name: Mr. Macha Registered Address: Heritage, Hiranandani Gardens, Powai, Mumbai, Maharashtra 400076, India GSTIN: 27CQVPP3960M1ZS
MSME / Udyam Registration Number: UDYAM-MH-19-0430809

Nature of Business

Macha Labs is engaged in the manufacture and direct-to-consumer sale of skincare products, including soaps, serums, and moisturisers, under the brand name Mr. Macha. All products are sold exclusively through our website, mrmacha.com.

Platform

This website is hosted on Shopify Inc.'s e-commerce platform. Shopify provides the technology infrastructure for the website but is not a party to any transaction between you and Macha Labs. All purchases made on this website are made directly with Macha Labs.

Grievance Officer

In accordance with the Consumer Protection (E-Commerce) Rules, 2020, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, we have appointed a Grievance Officer to address consumer complaints:

Name: Nachiket Pande Designation: Founder, Macha Labs Email: heymacha@mrmacha.com

The Grievance Officer shall acknowledge receipt of any complaint within 48 hours and endeavour to redress the complaint within one month from the date of receipt.

If you are not satisfied with the resolution provided, you may approach the appropriate Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019.

Nodal Contact Person

In accordance with the Consumer Protection (E-Commerce) Rules, 2020, the nodal contact person responsible for ensuring compliance with the Consumer Protection Act, 2019 and the rules made thereunder is:

Name: Nachiket Pande Designation: Founder, Macha Labs Email: heymacha@mrmacha.com

Intellectual Property

All content on this website — including but not limited to text, images, graphics, logos, illustrations, product names, product descriptions, packaging designs, the Mr. Macha mascot, and the Mr. Macha wordmark — is the intellectual property of Macha Labs or its licensors and is protected by applicable Indian and international intellectual property laws, including the Copyright Act, 1957 and the Trade Marks Act, 1999.

No content from this website may be reproduced, distributed, modified, publicly displayed, or used in any manner without the prior written consent of Macha Labs.

Product Information and Pricing

All product descriptions, ingredient lists, prices, and availability displayed on this website are provided in good faith and are subject to change at any time without prior notice. While we make every effort to ensure accuracy, we do not warrant that product descriptions, pricing, or other content on this website is error-free, complete, or current. All prices are displayed in Indian Rupees (₹) and are inclusive of applicable Goods and Services Tax (GST) unless otherwise stated.

Store Policies

Your use of this website and any purchase made through it is governed by the following policies, each of which forms part of the agreement between you and Macha Labs:

Terms of Service — governs your use of the website and the Services
Privacy Policy — describes how we collect, use, and disclose your personal information
Shipping Policy — covers dispatch, delivery, and related terms
Returns and Refund Policy — covers returns, refunds, exchanges, and cancellations

These policies are available in the footer of every page on this website.

Governing Law and Jurisdiction

This Legal Notice and the operation of this website shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with this Legal Notice or the use of this website shall be subject to the exclusive jurisdiction of the courts of Mumbai, Maharashtra, India.

Disclaimer

The information contained on this website is provided for general informational purposes only. While we endeavour to keep the information accurate and up to date, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, or suitability of the information, products, or services contained on this website.

Any reliance you place on such information is at your own risk. To the fullest extent permitted by applicable law, Macha Labs shall not be liable for any loss or damage arising from your use of this website.

Nothing on this website constitutes medical advice. Our products are cosmetic and personal care products and are not intended to diagnose, treat, cure, or prevent any disease or medical condition. If you have specific skin concerns or medical conditions, please consult a qualified dermatologist or healthcare professional before use.